Technical Solutions Engineer

Permutive-posted 8 days ago

$115,000 - $135,000/Yr

Full-time • Mid Level

Hybrid • New York, NY

101-250 employees

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Permutive is looking for a Technical Solutions Engineer (TSE) with strong web development skills, experience solving technically complex client tickets, and a collaborative, efficient mindset to join our team in NYC. This role focuses on advanced Level 2 technical escalation troubleshooting, root cause analysis, and guiding customers through complex issues while translating technical solutions into language accessible to non-technical stakeholders. Our Technical Solutions Engineers work to enable our clients, maximizing the value of Permutive’s platform. This is a unique opportunity for someone excited to join a fast-paced environment where they can reshape processes with technical solutions, building for the business of tomorrow.

Serve as a Level 2 escalation point for customer tickets, providing in-depth troubleshooting, root cause analysis, and resolution guidance.
Translate technical issues and solutions into clear, actionable guidance for non-technical stakeholders.
Collaborate with Customer Success Managers (CSMs) to understand business impact, prioritize issues, and communicate effectively with customers.
Partner with Engineering to resolve technical escalations and identify opportunities to increase self-sufficiency.
Mentor and upskill Level 1 Customer Operations Specialists (COSs), providing guidance on ticket resolution, technical challenges, and best practices.
Develop custom solutions on top of the Permutive infrastructure to solve client, business, and team-efficiency needs.
Contribute to the internal knowledge base and process improvements to enhance operational efficiency and customer experience.
Participate in customer calls to guide resolution and offer technical expertise.

4–6+ years of proven experience in a technical customer support or engineering operations role.
Proficiency in JavaScript, TypeScript, and core web development concepts.
Proven commercial experience in a technical customer-facing role.
Deep understanding of web technologies, APIs, and/or adtech/martech platforms.
Strong problem-solving skills and ability to troubleshoot complex technical issues.
Experience communicating complex technical concepts to non-technical stakeholders.
Strong written and verbal communication skills.
A thoughtful, curious, and solutions-oriented approach to your work.
Experience using a ticketing system through customer service software like Zendesk or Jira.
Ability to work independently and collaboratively across teams.
Commutable distance to NYC, with a requirement of 2 days in the office per week.

Experience in the adtech or martech ecosystem.
Mobile application troubleshooting experience.
Understanding of application troubleshooting across web, mobile, or OTT platforms.
Scripting experience in Python, Scala, or similar languages.
REST API knowledge.
SQL knowledge or similar technical querying experience.
Background in mentoring or training team members.

As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success.
Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones.
Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs.
A $450 budget helps you create the perfect home office setup.
Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.
Ongoing training and development opportunities fuel your career aspirations.
We prioritize your well-being with free access to TalkSpace, our mental health partner.
Comprehensive health, dental, and vision coverage keeps you and your family feeling your best. Choose a plan with 100% coverage for yourself, with options to cover your dependents at 75%.

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