Technical Solutions Engineer, Cloud

Palo Alto Networks • Plano, TX

111d • $132,000 - $181,500

About The Position

As a Technical Solutions Engineer at Palo Alto Networks, you’ll create and maintain scalable virtual labs and content that bring complex cybersecurity technologies to life. These labs help evangelize, differentiate, and position our products for a range of audiences—prospects, customers, and partners. You’ll also support the day-to-day operations of lab services to ensure a seamless and impactful user experience. If you love building your own labs to tinker, have a DevOps mindset, and are committed to a principle of continuous improvement—leaving code, systems, and documentation better than you found them—this role is for you.

Requirements

• Proficient in Infrastructure as Code tools such as Terraform, Ansible and Python for automating the provisioning and management of resources in Google Cloud Platform (GCP).
• Practical experience with Google Cloud Platform (GCP) services, particularly those related to networking (VPC, VPN, Cloud Router) and compute (Compute Engine, GKE).
• Ability to design, build, and manage complex virtual lab environments in public cloud for demonstrating product capabilities.
• Hands-on experience with cybersecurity technologies such as firewalls, cloud security, and networking (e.g. routing and switching).
• Experience troubleshooting technical issues in lab or testing environments.
• Ability to create clear, user-focused technical documentation and guides.
• Strong analytical skills with attention to detail.
• Clear communication skills across technical and non-technical audiences.
• Proven ability to support and collaborate with both internal and external stakeholders.
• Self-directed with a collaborative approach to team-based projects.

Nice To Haves

• Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged.

Responsibilities

• Build, maintain, and enhance virtual labs that demonstrate Palo Alto Networks’ cybersecurity solutions.
• Collaborate with product managers, engineers, and stakeholders to translate features into engaging, hands-on experiences.
• Ensure labs are current with the latest product features and releases.
• Troubleshoot lab issues and support both internal and external users.
• Develop clear, user-friendly documentation and lab guides.
• Incorporate user feedback to continuously improve lab environments.
• Stay up to date on cybersecurity trends and participate in ongoing technical development.

Benefits

• Flexible working environment with options for in-person interactions.
• FLEXBenefits wellbeing spending account with over 1,000 eligible items.
• Mental and financial health resources.
• Personalized learning opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees