Technical Solutions Consultant
About The Position
Section is an AI transformation company that helps organizations get real value from generative AI. AI-powered workforces will have a sustained competitive advantage over the next decade, but most of the workforce is unprepared. We help organizations plan their AI transformation, upskill their workforce, and integrate AI into their workflows and business processes – all with the goal of driving real productivity gains and ROI. Our goal is to bring a million workers into the “AI class” by 2026. We're hiring a contract Technical Solutions Consultant to own the technical side of our enterprise client engagements – from pre-sale through implementation and ongoing support. You'll configure our platform for each customer, write the system prompts that drive how our AI-powered platform behaves, and serve as the technical bridge between our clients and our product/engineering teams. This role requires someone who’s fluent and confident with how LLMs work, shaping system prompts, and crafting inputs that reliably produce the right customer experience. You'll be on customer calls regularly, partnering with our CS team to translate client needs into technical configurations and ensuring each implementation delivers real value. This role is technical but not pure engineering. You'll need to deeply understand our system, configure it precisely, and build within it – but you won't be shipping features.
Requirements
- Proven experience working directly with clients – including C-Level executives at large (1000+ employee) organizations
- Experience configuring enterprise platforms (implementation, onboarding, or solutions engineering background)
- Strong prompt engineering skills – you understand how to write system prompts that reliably produce the right behavior from LLMs
- Ability to translate between technical and non-technical audiences
- Highly organized and able to manage multiple client implementations in parallel
- Self-directed – this is a contractor role and you'll need to operate with minimal oversight
Responsibilities
- Join sales conversations to understand each client's technical needs and AI maturity
- Help shape what the engagement looks like technically – what's feasible, what's optimal, what configuration the client needs
- Translate client requirements into a concrete implementation plan
- Set up and configure the platform for each enterprise client end-to-end
- Write and refine the system prompts and inputs that orchestrate how the platform behaves for each client
- Configure LLM settings, custom paths or skills, set up SSO, and orchestrate platform features together into a coherent client experience
- Develop repeatable playbooks so implementation gets faster and more consistent over time
- Comfortable taking direct action in modern databases to address customer issues or provide reporting
- Serve as the technical point of contact for Customer Success and Sales teams
- Triage and resolve technical issues, pulling in Engineering and Product when needed (CS and Sales do not go directly to those teams - you do)
- Continuously tune and optimize each client's configuration based on usage and feedback
- Funnel client insights, friction points, and feature requests back to Product in a structured way
- Because you're closest to how clients actually use the platform, you become the most valuable voice in shaping what we build next
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
