Technical Solutions Consultant, Demand
About The Position
The Technical Solutions Consulting team is a key pillar of the Technical Services function within TripleLift’s R&D organization. We utilize knowledge of business objectives and technical environment to optimize existing connections and activity on the TripleLift exchange. Role The Technical Solutions Consultant I, Demand will report into the Manager, TSC, Demand. This exciting client-facing role will own all maintenance and optimization for a subset of TripleLift’s DSP integrations. You’ll be deploying your consultative, analytical and technical chops to identify areas of opportunity and work in lockstep with cross-functional teams to execute your optimization strategies. While the primary focus will be on Tier 3 / growth accounts, this role will also gain exposure to Tier 1 accounts through partnership with senior TSCs on various projects and operations.
Requirements
- Some online advertising experience, either in a technical support / services role or a customer success / partner management role where quantitative & technical skills were developed and deployed
- Exposure to fundamental web technology or aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript)
- Strong troubleshooting, analytical, and problem-solving capabilities
- Strong quantitative skills; experience in statistics a plus
- Familiarity with basic data exploration tools such as Excel or iPython
- Demonstrated systems-thinking capacity
- Demonstrated service-driven mindset that prioritizes customer needs
- Outstanding oral and written communication skills, including conveying technical concepts
- Strong organizational skills and attention to detail
Nice To Haves
- Experience analyzing marketplaces, exposure to RTB technologies, campaign optimization, and/or header bidding optimization a plus
Responsibilities
- Monitor key health metrics and troubleshoot integration liquidity blockers
- Maintain DSP configurations
- Understand TripleLift’s business, integrations and tech stack in order to identify optimizations and resolve issues
- Provide excellent customer service to partners to ensure their satisfaction with TripleLift’s offerings
- Actively manage discrepancies between TripleLift and partner
- Own all technical knowledge repositories for key partners and offer integration-specific insight to internal teams as needed
- Support exchange level projects and Tier 1 DSP operations as directed by manager
Benefits
- Medical, Dental & Vision Plans
- Flexible PTO
- 401k w/ employer match
- Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
