Technical Solutions Architect I

$63,396 - $108,939/Yr

The Bancorp - Wilmington, DE

Full-time

Remote - Wilmington, DE

Credit Intermediation and Related Activities

About the position

The Technical Solutions Architect I role at Bancorp Bank involves managing technical solutions for the business by overseeing applications, products, and services throughout their development and operational implementation. This position requires strong problem-solving skills, basic programming knowledge, and the ability to build relationships with internal and external partners. The role is remote and can be performed from anywhere in the U.S.A.

Responsibilities

• Manages the implementation and operation of technical solutions, products, programs, and services.
• Acts as the business lead for the project with the vendor, affinity partners, and internal teams as needed.
• Researches and analyzes basic and complex issues surrounding the processes and systems of the organization and proposes solutions involving new processes or systems that are efficient and within the bank's security and compliance protocols.
• Participates with line of business and teams to assess new proposed products or services to ensure they fit with IT standards and requirements.
• Manages application implementation in accordance with all applicable legal and regulatory rules and regulations.
• Works closely with the Cybersecurity, Compliance, and IT teams to ensure the program meets all banking and associated process audit and control standards and practices.
• Presents status updates to leadership on a regular basis.
• Identifies issues affecting project timeline, makes recommendations as appropriate, and ensures communications and meetings with all relevant parties are conducted to update internal and external partners on progress, obtain sponsorship and input, and address questions and/or issues.
• Manages the vendor relationship on an ongoing basis, scheduling regular calls and meetings to discuss program metrics and operations.
• Makes recommendations to improve application operational efficiency, enhance program usage, and increase understanding of the program.
• Designs, develops, and delivers training and presentations to internal users, including high-level benefits and hands-on end-user systems training.
• Acts as the application(s) subject matter expert for internal users such as Institutional Banking, Small Business Lending, Leasing, and other lines of business or departments as needed.
• Resolves escalated application issues covering a variety of concerns such as cybersecurity, business usage, fraud and risk/compliance issues, and user confusion about the application(s) and associated processes.

Requirements

• An undergraduate degree in a related field or an equivalent combination of training and experience.
• A minimum of 3 years related experience in IT and business.
• A minimum of 3 years project/program management experience either leading major projects or parts of large-scale projects with demonstrated client-facing and/or consensus-building skills.

Nice-to-haves

• Strong client relationship management skills
• Excellent verbal, written, and interpersonal communication skills
• Strong troubleshooting and problem-solving skills
• Experience with coding and SQL
• A self-starter who can own short- and long-term task(s) and follow through on broad projects and assignments.
• A team player able to work effectively in a team fostered, multi-tasking environment.
• Ability to prioritize and organize work to support multiple initiatives with varying timelines, goals, and focuses.
• Ability to interface with all areas of the institution and at all levels.

Benefits

• Competitive pay based on individual experience and qualifications.