Technical Solutions Analysts are accountable for the day-to-day functions related to assisting the end-users by performing first-contact diagnosis and troubleshooting of computer hardware, software, mobile devices and other technology, including 3rd party software support. Working under minimal supervision, the analysts receive calls and requests, provide assistance in accordance with established processes, and document incidents and solutions, as well as escalate incidents. A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.