Technical Solutions Analyst

Centier Bank • Merrillville, IN

51d • $19

About The Position

Technical Solutions Analysts are accountable for the day-to-day functions related to assisting the end-users by performing first-contact diagnosis and troubleshooting of computer hardware, software, mobile devices and other technology, including 3rd party software support. Working under minimal supervision, the analysts receive calls and requests, provide assistance in accordance with established processes, and document incidents and solutions, as well as escalate incidents.

Requirements

• Comprehension of PC, printers, fax, scanners, Windows 10/11
• Strong oral and written communication skills
• Excellent customer service experience
• Strong technical analysis and troubleshooting skills
• Good organization and planning skills
• High level of accuracy and attention to detail
• High School Diploma
• 1-2 years of troubleshooting/help desk experience

Nice To Haves

• Associate’s Degree in a computer-related field preferred

Responsibilities

• Support for requests into the Technical Solutions Centier via phone calls, emails, tickets, and IM.
• Quickly assess, classify, and route incidents appropriately
• Demonstrate World Class technical service through our Essentials of Excellence
• Perform timely workstation hardware and software upgrades as required
• Monitor and respond quickly and effectively to requests received through the Technical Solutions Center
• Monitor work order tickets in the queue and process based on priority
• Utilize and maintain the work order tracking software
• Manage the onboarding and offboarding of users
• Install, test and configure new workstations, peripheral equipment and software
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Day-to-Day support and management of 3rd party software applications, both on the end-user side and the server side
• Assist in the planning and deployment of 3rd party software applications
• Management of software configurations and utilities
• Assign users and computers to proper groups in Active Directory
• Document procedures for internal processes as well as technical solutions
• Assist in management of 3rd party software and services

Benefits

• Access to our Marathon Health Clinics which provide FREE visits & prescriptions
• Generous Paid Time Off benefit
• Tuition Reimbursement
• 401K match
• Associate Stock Ownership Plan
• Daycare Reimbursement
• FREE Onsite Fitness Center/Fitness Reimbursements
• Health and Wellness Programs
• the ability to have a voice with our Diversity/Equity/Inclusion Council
• Career Growth
• Work/Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees