Technical Services Team

NAPCO Security Technologies • Amityville, NY

254d

About The Position

The successful candidate will be responsible for providing high quality technical assistance to security professionals. You will work with the industry's best technical services team to support the world's most diversified line of security products, systems and services. Both Senior and Entry-Level positions are available.

Requirements

• Experience in alarm systems, security products, locking products, access control or video.
• Some experience in help desk, technical support, customer service or telephone support is desirable.
• Good computer literacy, including MS Windows-based systems and basic networking experience (i.e. understanding of routers, switches, TCP/IP, etc.).
• Extremely detail oriented, possess a high sense of urgency and demonstrate world class follow through skills.
• Customer service oriented, 'people person' with great communication skills (verbal and written).
• 'Team Player' with ability to work both individually and collaboratively.
• Able to work on site within the hours of 8:30 AM to 8:00 PM, Monday through Friday (full 8.5 hour shifts). Remote positions available.
• Fluency in Spanish is a plus, although not required.

Responsibilities

• Respond to requests for technical assistance by telephone and other channels.
• Provide technical expertise to security professionals in the areas of installation, troubleshooting, upgrade and optimization of security hardware and software products.
• Determine the best solution for each inquiry, issue or request by applying and/or adapting existing knowledge and best practices.
• Utilize existing support tools, techniques and methodology.
• Participate in the capture of new knowledge and solutions.
• Document and track each customer interaction from initial contact through closure.

Benefits

• A competitive salary
• 401(k)
• Paid vacation
• Personal time off
• Paid holidays
• Long term disability insurance
• Tuition reimbursement
• Medical insurance
• Dental insurance
• Life insurance
• Promotional opportunities
• Career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 501-1,000 employees