Technical Services Support

Railpen•Darlington, SC

35d•Hybrid

About The Position

Technical Services Support (Delivery) An exciting opportunity to join Railpen’s Benefits Unit as a Technical Services Support colleague focussing on delivering member benefit calculations, data and reports in order to operate, and execute, buy-in and buy-out transactions. This is a permanent role within the delivery area of Railpen’s Technical Policy and Services team based in our Darlington office and offering hybrid working. Who we are Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. The role As a Technical Services Support you will be responsible for carrying out calculation and valuation data extract processing, delivering calculations, data and reporting under the buy-in/buy-out operational framework. The types of calculation to be carried out will include the calculation of member’s benefits, using insurer factors where relevant, and checks of the amounts received from insurers. You will also be responsible for producing clear and accurate benefit specifications, delivering other data extracts, and providing complex calculations and solutions to queries, often to improve member experience, both as part of business as usual and wider initiatives. The person We are looking for someone who has an understanding and knowledge of DB pensions and the processes linked to member benefit calculations. Therefore, a background in the pensions industry is key for this role, as is being technically focused with a willingness to keep up to date on emerging pensions developments. Knowledge and experience of working on buy-in and buy-out transactions would preferable, but is not essential. The successful candidate will have good analytical, investigative and numerical skills and will document their work to maintain clear audit trails. You will have experience of using Microsoft Excel spreadsheets and will be able to communicate effectively (both in writing and orally). We are looking for someone who is customer service driven and has the ability to balance priorities and workloads whilst understanding the importance of meeting service-level agreements and proactively managing customer expectations. You must collaborate well and with an open mindset. What we can offer you Rewarding you A competitive salary (depending on experience) 28 days annual leave plus bank holidays Generous annual bonus plan We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay 4x Life Assurance cover Colleague referral scheme Heath & Wellbeing Private Medical Insurance Employee assistance programme Health cash plan Eye care vouchers Flu vaccination Lifestyle We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave Buy and sell holidays Give as you earn scheme Paid volunteering days Flexible half days leave Electric vehicle leasing Cycle to work scheme Next Steps If you would like to apply, please click on the apply button or visit our Careers Page by 20th January 2026 Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life At Railpen we know that it’s the talent of our people that makes us good at what we do and enables us to continue to achieve our mission to pay members’ pensions securely, affordably and sustainably. The unique nature of Railpen offers our people a wide variety of interesting opportunities for innovation, thought leadership and personal development. We encourage people to challenge, explore unconventional ideas and give each other the space to learn from our mistakes. We take time to listen to each other’s ideas and understand what we each do, and what we need from each other to help us be at our best. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.

Requirements

understanding and knowledge of DB pensions and the processes linked to member benefit calculations
background in the pensions industry
technically focused with a willingness to keep up to date on emerging pensions developments
good analytical, investigative and numerical skills
document work to maintain clear audit trails
experience of using Microsoft Excel spreadsheets
communicate effectively (both in writing and orally)
customer service driven
ability to balance priorities and workloads whilst understanding the importance of meeting service-level agreements and proactively managing customer expectations
collaborate well and with an open mindset

Nice To Haves

Knowledge and experience of working on buy-in and buy-out transactions

Responsibilities

carrying out calculation and valuation data extract processing
delivering calculations, data and reporting under the buy-in/buy-out operational framework
calculation of member’s benefits, using insurer factors where relevant, and checks of the amounts received from insurers
producing clear and accurate benefit specifications
delivering other data extracts
providing complex calculations and solutions to queries

Benefits

competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
hybrid and flexible working
very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme