Technical Services Support Manager (HVAC/R)

Budderfly-posted 3 months ago
$80,000 - $100,000/Yr
Full-time • Mid Level
101-250 employees
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Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers. Recognized as one of Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America’s Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale. We are seeking a results-driven and experienced Technical Services Manager HVAC/R to lead our technical support team in delivering exceptional service and support to our clients. This role requires strong leadership, deep technical knowledge, and a proven ability to manage service performance against key metrics.

  • Lead, mentor, and develop a team of technical service professionals, fostering a culture of accountability and continuous improvement.
  • Oversee day-to-day operations of the technical services department, including scheduling, workload balancing, and performance monitoring.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Define, monitor, and drive key performance indicators (KPIs) such as response time, resolution time, first-time fix rate, customer satisfaction, and technician utilization.
  • Analyze performance data and implement strategies for continuous improvement.
  • Provide regular reporting to senior leadership on team performance, trends, and areas of improvement.
  • Serve as the primary point of escalation for complex technical issues and ensure swift and effective resolution.
  • Provide hands-on technical support and guidance to both internal teams and external customers as needed.
  • Collaborate cross-functionally with engineering, project management, product, and customer success teams to address systemic issues or recurring problems.
  • Develop and implement standard operating procedures (SOPs) to improve service efficiency and quality.
  • Ensure compliance with safety, regulatory, and company standards.
  • Maintain up-to-date knowledge of HVAC-R / Electrical technology trends and best practices.
  • Proven experience in a technical services management role, preferably in HVAC/R or related fields.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Deep technical knowledge of HVAC/R systems and technologies.
  • Experience in KPI management and performance reporting.
  • Excellent problem-solving skills and the ability to handle escalated issues effectively.
  • Strong communication and interpersonal skills.
  • Experience in energy management or sustainability sectors.
  • Familiarity with regulatory compliance in HVAC/R.
  • Ability to work in a fast-paced, dynamic environment.
  • Career advancement opportunities in a fast-growing, supportive company environment.
  • Competitive pay.
  • Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.
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