Technical Services Support Administrator
About The Position
Greenfield Savings Bank is seeking a full-time Technical Services Support Administrator to join our Information Technology team. This position plays a key role in provisioning and deploying computer systems, managing technology assets, and developing procedures that uphold internal policies, security best practices, and regulatory requirements. You will be a central contributor to delivering exceptional customer service, technical support, and end-user training. Working closely with IT leadership and colleagues, you will help ensure timely, high-quality service delivery by coordinating communication, prioritizing support needs, and continuously identifying opportunities to enhance processes and improve customer satisfaction.
Requirements
- Associates degree, or High School Diploma with equivalent professional experience.
- 2-4 years’ experience in an IT support role.
- Strong working knowledge of current Microsoft operating systems, Microsoft 365, and standard hardware platforms.
- Exceptional communication, collaboration, and interpersonal abilities, with a customer-focused mindset.
- Demonstrated troubleshooting and analytical skills, with a proven track record of resolving technical issues efficiently.
- Valid driver’s license and the ability to travel independently throughout Franklin and Hampshire counties.
- Ability to lift and move equipment weighing up to 40lbs.
Nice To Haves
- Experience using scripting languages (e.g., Powershell) to automate tasks or streamline workflows
- Experience using desktop management or endpoint management platforms.
- Experience working with ticketing systems and asset management tools.
- Industry certifications related to PC hardware, software, or Microsoft technologies.
- Previous experience in a financial institution or other regulated environment.
- Hands-on experience implementing or supporting banking-specific applications, systems
Responsibilities
- Provide hands-on technical support, troubleshooting, and training for employees at all levels, covering a broad range of enterprise applications, systems, desktops, tablets, and mobile devices.
- Provision, deploy, and support hardware including computers, printers, scanners, other Bank hardware, and associated software.
- Contribute to the Bank’s vulnerability management activities, including remediation and documentation.
- Serve as a backup administrator for core enterprise technologies such as Active Directory (AD), Azure AD, Group Policy, and PowerShell-based automation.
- Support data protection initiatives, disaster recovery planning, business continuity efforts, and related testing activities.
- Maintain accurate service desk tickets, asset inventories, and lifecycle records within the Bank’s ticketing and asset management systems.
- Develop, update, and maintain technical documentation, procedures, and knowledge base articles.
- Collaborate with departments to understand technical needs and deliver effective service and training.
- Research, evaluate, and recommend new technologies or applications under the guidance of senior team members.
- Participate in an on-call rotation for after-hours break/fix support.
- Travel occasionally to branch locations to support on-site needs.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
