Technical Services Sr Analyst

Graphic Packaging Careers • NC

114d • $75,000 - $100,000

About The Position

Technical Services provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients' service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams. Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails.

Requirements

• BA or equivalent + 6 years related experience, or MA + 4 years related experience.
• Position requires weekly travel.

Nice To Haves

• Business acumen
• Curiosity
• Interpersonal skills
• Influence skills
• Self-starter
• Negotiation skills
• Organization skills
• Results oriented

Responsibilities

• Achieving results through own work and through teams.
• Applying theoretical knowledge gained through formal education and on-the-job training.
• Mentoring, coaching, and/or training less experienced co-workers.
• Developing solutions to a variety of complex problems.
• Using best practices and knowledge of internal/external business issues to improve products and services.
• Exerting influence on the overall objectives and long-range goals of the organization.
• Participating in determining objectives of assignment; planning, scheduling, and arranging own activities.
• Representing the organization as a prime contact on programs or projects.
• Interacting with senior internal and external personnel on significant matters.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees