Technical Services Representative Full Time Days

Tenet Healthcare Corporation•Detroit, MI

77d•Onsite

About The Position

Under limited supervision, acts as liaison with interdepartmental personnel and management to resolve daily problems concerning clients, responds to technical inquiries, resolves client issues and concerns.

Requirements

Associates degree in science or equivalent.
One to two years of customer service experience or related field.

Nice To Haves

Bachelors degree in Medical Technology or related sciences preferred.
Medical Technologist (MT) or Medical Laboratory Technician (MLT) registry highly desired.

Responsibilities

Acts as liaison with inter-departmental personnel and management to resolve daily problems and client concerns.
Assists sales staff in the set up of new accounts with supplies, requisition forms and client orientation.
Tracks new and sensitive accounts to make sure the results, turn-around-time and patient data all meet the clients specifications.
Assists in preparing technical bulletins, charts, manuals and newsletters to keep the clients updated on laboratory procedures.
Reviews outreach laboratory reports on a daily basis and follows through with the proper department on any discrepancy noted.
Keeps the sales staff informed of any unusual occurrences within the laboratory that would have an effect on a client/account.
Serves as a contact person for Outreach clients to answer technical questions and help resolve problems.
Serves on Ad-HOC committees and work groups on a departmental and system level as needed.
Assists in developing and implementing policies and procedures related to service improvements.
Instructs and advises staff on methods and procedures regarding laboratory testing at offsite locations, i.e. physician offices.
Problem solves technical and billing issues and implements preventative measures.
Upholds DMC Laboratories image and maintains good public relations between all personnel and accounts.
Performs duties of professional service representative as necessary to maintain uninterrupted customer service.