This job is closed
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About the position
The Technical Service Representative will report to the Technical Resources Manager and is responsible for providing technical call support for all customers, sales representatives, and OEM accounts. This position requires daily interaction with the customer service, engineering, and product management departments to ensure effective communication and resolution of issues.
Responsibilities
- List what the person must do to perform the job to meet standards regarding equipment selection, installation and operation
- Investigates, verifies and makes recommendations for special applications, operation and performance of products
- Provides first contact and follow through to resolution for problem jobs
- Provides written reports for distribution to engineering and manufacturing
- Provides product quality testing, supported by reports to the appropriate departments
- Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries
- Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager
- Enters technical call logs into database to inform engineering and manufacturing of product issues
- Performs other similar or related duties as required
Requirements
- Associate's Degree or advanced technical schooling
- Minimum five years field experience, with emphasis on strong customer service
- Proficiency in computer software including Word, Excel, PowerPoint and Outlook
- Excellent verbal, written and analytical skills
- Willingness to travel periodically
- Ability to lift 60lbs intermittently, with repetitive bending, reaching and twisting
