NBG Technical Services Quality Assurance & Support Team Group Leader I

Nucor•Waterloo, IN

About The Position

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Technical Services Quality Assurance & Support Team Group Leader The Technical Services Quality Assurance & Support Team Group Leader leads a high-performing team with accountability for safety, people leadership, process excellence, and quality outcomes. This role partners closely with leadership, project teams, and stakeholders to deliver reliable, scalable, and high-quality Quality Assurance and Support solutions. Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related discipline. Equivalent combination of experience and education is also acceptable.
Two or more years of experience leading successful teams.
Five or more years of experience in IT Quality Assurance, Technical Support, or Project Management.
Candidate must be legally authorized to work in the United States without sponsorship, now and in the future. Nucor is unable to provide sponsorship for this role.

Nice To Haves

Experience in the metal building industry or, at minimum, in a manufacturing or industrial environment.
Hands-on experience with Quality Assurance tools and processes, including test automation frameworks and reporting tools.
Strong proficiency in Microsoft Excel for data analysis and reporting purposes.
Demonstrated ability to conduct training sessions for individuals and teams on QA and support processes.
Working knowledge of IT concepts such as databases, user authentication, and system access management.
Familiarity with Agile methodologies (Scrum or similar) and their application in QA and support environments.
Experience with data management tools (e.g., Microsoft SQL Server Management Studio) for troubleshooting and reporting.
Exposure to automation strategies and emerging technologies such as machine learning and AI for process improvement.

Responsibilities

Safety Leadership: Champion Nucor’s safety culture by leading by example, reinforcing safe work practices, and integrating safety considerations into daily operations and planning.
Team Leadership & Development: Provide coaching, mentoring, and performance feedback while overseeing training, professional development, and teammate growth to build a strong, engaged team.
Performance & People Management: Address performance concerns, resolve personnel challenges, and support teammate success to maintain team effectiveness and accountability.
Resource Planning & Staffing: Assess workload and staffing needs, recommend hiring decisions, and secure internal or contractor resources to meet operational and project demands.
Assist in Talent Acquisition and Development : Participate in the recruitment, interviewing, and training of new team members.
Communication & Stakeholder Alignment: Maintain proactive, transparent communication with leadership, internal teams, and stakeholders, providing timely updates on priorities, risks, and progress.
Reporting & Documentation: Ensure project status, quality metrics, and resource needs are clearly documented, accurately reported, and accessible to appropriate audiences.
Continuous Improvement & Metrics: Monitor key support and quality metrics, identify trends, and drive improvement initiatives that enhance performance and reliability.
Support Process Management: Establish, maintain, and continuously improve standardized support processes, including incident resolution and escalation, to ensure consistency, efficiency, and service quality.
Quality Assurance Strategy & Automation: Partner with Product Management and Technical Services leadership to define QA strategies, expand automated testing capabilities, and standardize test case development to support scalability and long-term quality.