Technical Services Field Engineer - Solar Inverter (EE25150)

TMEIC Corporation Americas•Phoenix, AZ

About The Position

Description Job # EE25150 Job Title Technical Services Field Engineer – Solar Inverter Office Location Phoenix, AZ Preferred Business Function/Department Energy & Infrastructure Solutions/Technical Services Sales Territory, if applicable N/A General Role Description Provide specialized, solar inverter engineering expertise to support clients and field engineers

Requirements

Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
3 years of field engineering, customer support, development, or testing experience of photovoltaic inverter in the field or laboratory environment
Knowledge of power conversion and distribution transformers
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
Availability to travel, domestically and internationally, approximately 75%, occasionally with limited notice
Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow

Nice To Haves

Controls engineering experience
Low voltage drive engineering experience
Photovoltaic Inverter power generation experience
PPC and battery storage experience

Responsibilities

Advise clients and Company engineers to resolve issues, as the factory expert for the Company’s solar inverters
Analyze client equipment failures using diagnostics tools
Provide technical support to clients and other engineers, when not in the field
Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
Troubleshoot, isolate issue, repair and/or replace defective components
Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
Prepare Service Advices and issue to clients and field engineers as necessary
Write and/or review field reports, and issue to clients as requested
Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
Process warranty replacements, expediting when necessary
Respond to client issues after regular business hours on rotating phone duty
Investigate suggested field changes, report problems and recommend solutions to parent company as necessary
Bring full effort to bear on tasks assigned by manager
Give manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes