Technical Services Engineer
About The Position
We are seeking a Technical Services Engineer to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions. You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio and related systems into our secure cloud environment. The ideal candidate has hands-on experience in 9-1-1 center technology, a strong IT and networking background, and working knowledge of audio streaming, SIP, or other voice integration protocols. You’ll play a critical role in the deployment and ongoing reliability of AI on-sitel systems used every day by public safety professionals.
Requirements
- U.S. citizen or authorized to work in the United States.
- Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels.
- Minimum 2 years of experience in IT, telecommunications, or systems engineering.
- Familiarity with public safety and 9-1-1 center environments and terminology.
- Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems).
- Proficient in Windows and/or Linux server environments, networking, and system configuration.
- Excellent communication and customer service skills; able to work independently in high-pressure situations.
- Willingness to travel up to 20% and participate in after-hours on-call rotation.
Nice To Haves
- Experience with logging recorders
- Familiarity with CAD, radio, or 911 telephony systems.
- Prior experience with SaaS or cloud-based solutions.
Responsibilities
- Install, configure, and maintain integrations between customer telephony/audio, CAD systems and GovWorx applications.
- Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, proper connectivity and data flow.
- Troubleshoot audio connections and network issues, including SIP and other streaming protocols.
- Assist with setup and configuration of hardware devices used for audio or data ingestion.
- Collaborate closely with the GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences.
- Participate in an on-call rotation for after-hours, weekend, and holiday support as needed.
- Travel to customer sites (up to 50%) for system installations, testing, and troubleshooting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
