Technical Services Engineer I

C3 Integrated Solutions

1d•Remote

About The Position

Technical Services Engineer I is an entry-level position and works primarily with end users to provide support and complete documented, process tasks as needed. They provide technical support services either remote (phone, email, web-chat) or in person. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount. Hours are Monday-Friday, 8am-5pm ET, and providing on-call/after hours, including weekends, when necessary.

Requirements

Experience working with Office 365 Suite (Exchange Online, SharePoint Online, Teams) from an user/helpdesk administrator perspective
Experience with Windows 10 and 11/Mac OS X/iOS and Android Devices in a corporate environment, including AzureAD Domain Join and Autopilot
Understanding of server and network device hardware and functions
Ability to understand and adopt the principles of C3’s Core Values
Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and colleagues
The ability to diffuse potentially difficult situations with angry or unpleasant clients on a regular basis
Sound judgement and decision-making skills to be able to independently make decisions that affect customers without always being able to consult with a supervisor
The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment
The ability to perform a variety of duties, often changing from one task to another of a different nature
A strong attention to detail so work is accurate and complete
An Associate or Bachelor’s degree in Information Technology or related field preferred

Nice To Haves

Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365
Veteran preferred

Responsibilities

Provide first contact end-user support via telephone, or email
Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way
Record, track, and document the service desk incident within the ticketing system
Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed
Provide first-tier support to end users for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, VPN Clients, Spam Filtering, and hardware troubleshooting
Add users, remove users, reset passwords, and change folder permissions
Basic understanding of how IP addresses, subnet masks, gateways, and DNS addresses work
Providing on-call/after hours work when necessary; including weekends

Benefits

To be a part of one of the fastest-growing companies in America, and a talented team to back you up
An awesome culture, backed up by winning several Best Places to Work awards
Remote work opportunities
Medical, Dental, Vision Insurance
Four Weeks of Paid Time Off (vacation & sick leave)
Four weeks of Paid Maternity and Paternity leave
Two days of Paid Volunteer Time
401(k) with 4% Company Match
Company Bonus Structure
Tuition Reimbursement
Employer-sponsored Disability & Life Insurance
Professional Development