Technical Services Engineer (EE25058)

TMEIC Corporation Americas • Houston, TX

90d

About The Position

The Technical Services Engineer will provide warranty engineering, including technical and parts support, for clients and field engineers. This role involves formulating potential resolutions for clients and field engineers based on failure trend information, advising clients and Company engineers to resolve on-site issues, and providing technical support and troubleshooting process guidance. The engineer will analyze client equipment failures using remote diagnostics tools when necessary and lead problem-solving efforts involving the Company’s engineering teams, suppliers, and clients to resolve issues at client sites.

Requirements

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
• 3 years of field engineering, customer support, development, test, or project engineering experience in industrial control and drive systems in an industrial or laboratory environment
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, approximately 20%, occasionally with limited notice

Nice To Haves

• Controls engineering experience
• VFD engineering experience

Responsibilities

• Formulate potential resolutions for clients and field engineers from failure trend information
• Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance
• Analyze client equipment failures using remote diagnostics tools, when necessary
• Resolve issues at client sites by leading problem-solving efforts of the Company’s engineering teams, suppliers and clients
• Correct errors of deficiencies in hardware, software or system design through consultation with Clients and Company engineers
• Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers
• Implement corrective actions outlined in Field Change Notices as assigned
• Update CRM with appropriate case information to ensure timely and accurate reports
• Track monthly warranty costs for assigned business unit and report to Technical Services Manager
• Prepare Service Advices and issue to clients and field engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Resolve supplier product failures in a timely and cost-effective manner
• Respond to client issues after regular business hours on rotating phone duty
• Investigate suggested field changes, report problems and recommend solutions to parent Company as necessary

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees