Technical Services Director - Industrial Systems (MA25127)

TMEIC Corporation Americas•Roanoke, VA

93d

About The Position

Define and execute comprehensive strategies for the Industrial Systems business unit’s (ISBU) Technical Services (TS) to meet the short and mid-term period (1 to 3 years) of the Mid-Range Plan (MRP) and the long-term (3 to 5 years) strategy and the healthy, sustainable, and profitable growth of the business unit

Requirements

Bachelor's degree in project management, construction management, computer science, engineering, or engineering technology or related field, or equivalent via education and/or work experience
2 years of project or program management experience
5 years in a direct client-facing position in the metals, port solutions, or related industries
2 years' experience in specifying, designing, and/or commissioning electrical and automation systems for metals, port solutions, and/or related industries
Demonstrated success in business development in a complex business environment with commercial activities in the metals, port solutions, or related industries
Demonstrated successful experience in business management and strategic planning
Proven ability to work across functional teams
Demonstrated ability to balance strategic direction with hands-on, tactical work
Demonstrated use of keen business acumen to develop effective strategies and determine appropriate priorities for improved business results
Proven ability to work effectively, influence without authority, and achieve business goals collaboratively across all functions and levels of an organization
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Office, a CRM tool, and ERP business system
Availability to travel domestically, up to approximately 20%, and internationally, up to approximately 10%, sometimes with limited notice

Nice To Haves

Demonstrated success leading teams to accomplish business goals
MBA or Master's in applicable field
8 years' sales or business development experience in metals, port solutions, or related industries
Experience in a business with foreign ownership, preferably Japanese
Demonstrated successful experience in business management and strategic planning

Responsibilities

Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the BU’s goals and in collaboration with BU leadership
Assess the BU’s capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BU to achieve long-term TS objectives
Monitor and investigate industry technical service trends, market position, competitive threats, and opportunities in the market to assess how these factors might affect current offerings and change over time, and to recommend new and enhanced offerings
Develop and execute strategic business plans for the BU’s entry and offerings of TS to clients, in collaboration with BU and Business Development senior management
Use analytics and metrics to drive strategic decision-making as it relates to technical services
Develop and manage a system to track current TS offerings and standardization across the ISBU
Report results for TS Orders and Sales as scheduled and requested to Company and parent company management, including, but not limited to, research, analysis, evaluation, and recommendations
Determine key wants and needs of the existing industries, markets, and market segments, and monitor industry and macro-economic trends to assess how these factors might change over time
Develop Marketing Requirement Specifications (MRS) and Development Request Sheets (DRS) for new products, solutions, and upgrades to existing products to position the BU to achieve long-term objectives
Manage the Design Request process for new product requirements to product development teams
Develop and execute Go-To-Market strategy and collaborate with Marketing, Business Development, and BU leadership on TS product launch
Coordinate and review commercial proposals for accuracy, adherence to company policies, and profitability with engineering, project management, manufacturing, and business executives in accordance with corporate guidelines and in a timely manner
Provide input to initial due diligence on potential M&A targets in relation to new markets and industries to ensure these activities support long-term organization plans in collaboration with the Business Development team
Proactively and positively promote and exemplify the Company brand to internal and external contacts and the general public
Develop, maintain, and continuously improve the system by which client relationships are strengthened, and the TS orders strategy is fulfilled effectively
Ensure consistent branding guideline compliance throughout the Company in collaboration with the Global Marketing team
Diagnose gaps between the function's current and desired performance and deploy strategies to resolve
Ensure key information about project performance is acquired and monitored in coordination with other BU management
Ensure effective risk management and communication, in compliance with Company and parent company policies and contractual terms and conditions, to protect the organization from liability
Develop and implement strategies to increase internal and external awareness and understanding of the BU's objectives and achievements via effective public relations and advertising in global and local media programs in collaboration with the Global Marketing team
Ensure effective design, development, implementation, measurement, and management of the TS systems to increase capability and performance
Coordinate and influence within the entire organization to secure resources and solutions to execute the TS strategies
Determine the budget and business resources required for advertising, sales, and marketing collateral, trade shows, technical seminars, and related material and activities in coordination with the BU’s commercial leadership
Plan and execute projects to aid in improving and growing the BU’s business to meet goals set by ISBU senior management
Build and sustain productive relationships with the parent and group companies to ensure collaboration and responsiveness to ensure open communications of technical service programs, activities, and best practices to expand the overall technical services business
Build and lead a team of committed and capable employees
Plan for, appropriately assign, resource, and integrate the work of the team
Lead, expect, and implement continuous improvement
Own the output of the team
Ensure team members fulfill functional and general employee accountabilities
Exercise effective managerial leadership to include
Two-way managerial team working
Fair and just treatment of direct reports
Context setting
Planning
Task assignment
Ongoing performance management
Coaching
Selection and orientation
De-selection and dismissal
Ensure effective leadership and fair and just treatment for their direct reports once removed
Ensure talent pool development at the direct report once removed level