Technical Services Director

ISS Global • San Antonio, TX

263d • $135,000 - $145,000

About The Position

The Technical Services Director will be wholly accountable to ensure safe and successful technical services execution in accordance with the account contract, client expectations, and technical services standard processes and best practices. The individual will assume the lead role in supporting the technical services operations delivery to the client. He/She/They will ensure a one team IFS culture is developed, and he/she/they will ensure ISS values and behaviors are always demonstrated both internal to ISS and with the client interfaces. The ISS Technical Services client portfolios include corporate headquarters, corporate offices, large manufacturing facilities, laboratory, pharmaceutical and various critical environments, retail, warehousing, etc.; as such, this role requires proven experience across the depth of building services assets.

Requirements

• Minimum 7 years' experience in building engineering.
• Minimum 5 years' experience in Senior leadership position.
• Proven self-starter that consistently delivers to outcome specifications.
• Proven experience of operating in a similar role and environment.
• Bachelor of Science degree in Engineering, or similar field of study required.
• Professional Engineer (any discipline and State) is preferred.
• Community association credentials (i.e., IFMA, BOMA) strongly preferred.

Responsibilities

• Lead and govern the on-account implementation of the technical services scope consistent with North America processes and best-practice technology enablement and maintenance practices and strategies.
• Guide account operational service delivery optimization through best-practice implementation.
• Provide maintenance optimization strategy proposals to the client for consideration and implementation.
• Foster and lead a cohesive, informed, professional, and responsive technical workforce.
• Ensure a high level of client satisfaction, establishing, and supporting the service delivery teams delivering key regional and local initiatives as well as ensuring consistency in process, procedure, and reporting.
• Ensure the efficient and consistent operation of all facility engineering activities to meet contractual obligations with respect to the property portfolio throughout the geographic area.
• Drive the technical services contribution to savings glide paths and account plans with engineering specific objectives of cost savings, consistency, and risk management.
• Support the development / execution and leadership to technicians and engineers to site level engineering budgets and forecasts in accordance with the account financial timetable.
• Act as the single point of contact for escalation of technical services product delivery issues and contact point for the appointed client stakeholder(s).
• Support account leadership team to ensure the adherence to the client Master Service Agreement and all technical services deliverables.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Comprehensive leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree