Technical Services Delivery Manager - Platform Services

Truist Bank • Charlotte, NC

1d

About The Position

We are seeking a Technical Delivery Manager (TDM) to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery. Please note that candidate must be located in or willing to self-relocate to one of the following locations: Charlotte, Raleigh or Wilson, NC; Atlanta, GA or Richmond, VA For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Requirements

• Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
• Deep specialized and/or broad functional knowledge.
• Sound understanding of business and organizational strategies and processes.
• Ability to interpret internal and external business challenges and recommend best practices.
• Ability to lead complex projects.
• Sophisticated analytical skills and the ability to solve complex technical and business problems.
• Ability to influence others at senior levels to adopt a new perspective.

Nice To Haves

• 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations.
• Strong understanding of platform technologies such as: Cloud infrastructure: AWS, Azure, or GCP CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD IaC & automation: Terraform, Ansible, ServiceNow workflows Container platforms: Kubernetes, OpenShift Security & observability: Vault, Prometheus, OpenTelemetry, Splunk
• Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
• Exceptional skills in written communication, stakeholder influence, and risk management.
• Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.
• Exposure to internal developer portals and platform product management.
• Background in software engineering, platform operations, or systems architecture.
• Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).
• Familiarity with platform product management concepts and internal developer portals (e.g., Backstage).
• SAFe Agile or PMP certification (or equivalent delivery methodology expertise).

Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
• In this capacity, oversees others who perform programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Provides technical consultation on extremely challenging or unusual situations.
• May lead large, complex projects related to improving processes or support capabilities.
• May engage and mange external vendors.
• Interprets internal/external business challenges and recommends best practices.
• Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentors less experienced teammates to build technical expertise.
• May have people management responsibilities.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level