GENERAL PURPOSE\: Responsible for the administration and oversight of the 24/7 batch processing schedule. Participate in monitoring, troubleshooting, resolving and/or escalating issues within the Ross Stores computing environment including networks, servers, and other data center components which are critical to the infrastructure. Leverage the NOC tools to proactively monitor systems and applications for potential issues or failures, and correct following documented processes or escalate problems before they can have an adverse effect to the customer. Incumbent must assure that the Ross Stores philosophy\: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position. ESSENTIAL FUNCTIONS: Maintain production job schedules in the BMC Control-M job scheduling system. Insure batch processing occurs successfully within predefined SLA’s. Identify failures and using documented processes and troubleshoot or escalate accordingly. Execute on-demand procedures such as file transfers, administration of the tape handling system, change system requests, etc. Proactively monitor for issues and failures on the various systems, network, and applications using Ross standard software tools and techniques. Use Ross standard tools and other documented methods to troubleshoot, resolve, and / or escalate accordingly. Proactively monitor for issues or failures of various vendor managed systems deployed in the Ross environment. Maintain communications with external vendors and internal employees to insure quick and appropriate resolution. Maintain relationship and open communications with external vendors and trading partners. This might include both email and verbal methods of communications, as dictated by the situation. Documents all problems or issues in the ServiceNow trouble ticketing system. Escalate critical issues within documented SLA’s and proactively follow up for timely results. Works with Ross Systems Administration & Engineering groups to insure tools are working properly and that thresholds are set accordingly. Provides feedback to the administrators as to how the tools could be better displayed and leveraged, making the NOC more efficient. Creation and updating of Documented NOC procedures Support the installation of new and repurposed hardware such as racking and cabling of server and network equipment. Other duties as assigned