Technical Services Analyst

Harris Computer • SC

86d

About The Position

The Technical Service Analyst is responsible for providing support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. This role involves coordinating, diagnosing, and troubleshooting incoming employee calls, ensuring timely resolution of problems or escalation to appropriate technical personnel. The analyst will provide case status updates to management and end-users, while also supporting and maintaining effective relationships with users. Additionally, the analyst will develop, document, and implement standard operating procedures and customer service guidelines related to remote IT support. The position requires working on problems of moderate scope where analysis of situations or data requires a review of identifiable factors, exercising judgment within defined procedures and practices to determine appropriate action.

Requirements

• Bachelor's degree or 2-3 years of experience in a related field.
• Experience providing face-to-face support to a corporate customer base.
• Proficiency in supporting Microsoft O365 Suite.
• Experience with VPN-Remote Connectivity.
• Knowledge of Mobile Device Management.
• Familiarity with Active Directory.

Responsibilities

• Coordinate, diagnose, and troubleshoot incoming employee calls regarding technical problems.
• Provide support services for desktop, laptop, or network services.
• Ensure timely resolution of problems or escalate to appropriate technical personnel.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Develop, document, and implement standard operating procedures and customer service guidelines.
• Work on problems of moderate scope requiring analysis of identifiable factors.
• Exercise judgment within defined procedures and practices.

Benefits

• Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days.
• Comprehensive Medical, Dental and Vision coverage from the first day of employment.
• Financial and professional development support for CPA candidates and members.
• Employee stock ownership and RRSP matching programs.
• Lifestyle rewards program.
• Flexible work options.
• Performance-driven organization with many opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees