Technical Services Analyst

Harris Computer Corporation • Greenville, SC

274d

About The Position

The Technical Service Analyst is responsible for providing support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. This includes coordinating, diagnosing, and troubleshooting incoming employee calls, and providing timely resolution of problems or escalation to appropriate technical personnel. The role requires maintaining effective relationships with users and developing, documenting, and implementing standard operating procedures and customer service guidelines related to remote IT support. The analyst will work on problems of moderate scope, exercising judgment within defined procedures and practices to determine appropriate action.

Requirements

• Bachelor's degree or 2-3 years of experience in a related field.
• Experience providing face-to-face support to a corporate customer base.
• Bilingual (French/English) both orally and in writing.
• Experience supporting Microsoft O365 Suite.
• Experience with VPN-Remote Connectivity.
• Experience with Mobile Device Management.
• Experience with Active Directory.

Responsibilities

• Coordinate, diagnose, and troubleshoot incoming employee calls regarding technical problems.
• Provide support services for desktop, laptop, or network services.
• Ensure timely resolution of problems or escalate to appropriate technical personnel.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Develop, document, and implement standard operating procedures and customer service guidelines.
• Work on problems of moderate scope requiring analysis of identifiable factors.

Benefits

• Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days.
• Comprehensive Medical, Dental and Vision coverage from the first day of employment.
• Financial and professional development support for CPA candidates and members.
• Employee stock ownership and RRSP matching programs.
• Lifestyle rewards program.
• Flexible work options.
• Performance-driven organization with many opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: Bachelor's degree