The Technical Service Analyst is responsible for providing support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. This includes coordinating, diagnosing, and troubleshooting incoming employee calls, and providing timely resolution of problems or escalation to appropriate technical personnel. The role requires maintaining effective relationships with users and developing, documenting, and implementing standard operating procedures and customer service guidelines related to remote IT support. The analyst will work on problems of moderate scope, exercising judgment within defined procedures and practices to determine appropriate action.