Technical Service Technician (Lab Equipment)

Atago U.S.A. • Bellevue, WA

444d • $47,840 - $58,240

About The Position

The Technical Service Technician at ATAGO U.S.A. is responsible for inspecting, repairing, and calibrating lab equipment, specifically ATAGO devices. This role requires strong communication skills and the ability to work collaboratively within a team to meet departmental and company goals. The technician will engage with customers to address service-related inquiries and ensure high-quality service delivery.

Requirements

• Bachelor's degree or equivalent work experience.
• 2 to 3 years of service technician experience.
• Excellent written and verbal communication skills.
• Ability to work well individually or as a team.
• Organized, efficient, and self-motivated with a high level of attention to detail.
• Valid Driver's License.

Nice To Haves

• Bilingual in Japanese or Spanish.
• Experience/background in food science, agriculture, food manufacturing, beverage industry, chemical, pharmaceutical, or clinical knowledge.

Responsibilities

• Learn about ATAGO devices and become an expert with each unit.
• Know how to properly use, troubleshoot, and demonstrate all ATAGO products.
• Perform inspection, repair, and calibration for incoming instruments.
• Follow service procedures in detail to perform inspection and repair correctly.
• Respond to e-mail and telephone for service-related inquiries in a timely manner and provide the best customer service.
• Provide service request forms and quotations of the repair costs.
• Arrange a loaner unit at the customer's request.
• Respond to technical questions in English, Japanese, and Spanish.
• Arrange shipment for customer's instruments after service is completed.
• Conduct customer visits for onsite inspections in ATAGO USA territories.
• Keep close communication with the customer service representative and share accurate information with customers.
• Prepare monthly Service activity reports.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree