Technical Service Support Manager- Hearth and Garage Door Experience Required

Daikin Comfort • Toledo, OH

3d

About The Position

The Technical Service Support Manager for Hearth and Garage Doors offers support to both internal and external installers responsible for the installation and repair of heating and garage door systems. This role involves regular collaboration with installers and scheduling teams to ensure customer satisfaction while effectively meeting departmental goals and objectives. Position Responsibilities may include: Provide technical support to installers, dealers, and contractors to resolve issues and conduct reliability investigations. Monitoring for Quality Issues, Job Site Visits, validate product installations against installation orders (I/O). Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes  Gather feedback on field or building code application changes and communicate effectively with corporate. Managing Scheduling Manage the scheduling of installers and subcontractor installations and services Responsible for high quality, cost-efficient and on-time service operation (internal and external subcontractor)  Field Communication Ensure the availability and quality of communications with our customers   Inventory Management, cycle counting of inventory. Follow all company safety standards and procedures. Perform additional projects/duties to support ongoing business needs. Nature & Scope: Applies advanced knowledge of job area typically obtained through advanced education and work experience Manages projects and processes while working independently and with limited supervision Coaches and reviews the work of lower-level professionals Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Requirements

• Formal Product Training – effectively train/educate on our products 
• Strong Hearth and Garage Door technical knowledge, operating systems, mechanical and electrical ability 
• Excellent customer service, relationship management, and interpersonal skills 
• Proficiency in MS Outlook, Word, Excel, and PowerPoint 
• Must have excellent communication skills both written and verbal and technical acumen 
• High level of attention to detail and problem-solving skills 
• Excellent organizational, time management, and project management skills  
• Ability to apply good judgment, strong work ethics, and integrity on the job 
• Highly self-motivated and directed with the ability to work in a fast-moving environment
• Ability to apply good judgment, strong work ethic, and integrity on the job.
• 5+ years in field service and repair

Responsibilities

• Provide technical support to installers, dealers, and contractors to resolve issues and conduct reliability investigations.
• Monitoring for Quality Issues, Job Site Visits, validate product installations against installation orders (I/O).
• Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes  Gather feedback on field or building code application changes and communicate effectively with corporate.
• Manage the scheduling of installers and subcontractor installations and services
• Responsible for high quality, cost-efficient and on-time service operation (internal and external subcontractor) 
• Ensure the availability and quality of communications with our customers  
• Inventory Management, cycle counting of inventory.
• Follow all company safety standards and procedures.
• Perform additional projects/duties to support ongoing business needs.

Benefits

• Position qualifies for the Business Phone Program , offering either a company-issued device or reimbursement for approved personal device usage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed