Technical Service Specialist

bp

1d • Remote

About The Position

The Specialist of Technical Service at TravelCenters of America is responsible for providing technical service support within the Truck Service division. This role serves as a subject matter expert supporting the technical support help line, aids in the maintenance of and authors service documentation, and leads diagnostic access and tooling readiness and field quality initiatives. Grounded in BP’s Operating Management System (OMS) and TA’s Believe in Zero philosophy, the Specialist partners with Operations, Learning & Development, Parts, Warranty, and Vendor Management to improve first-time fix rates, reduce rework and warranty exposure, and elevate technician capability. The position is fully remote and requires approximately 50-60% travel.

Requirements

• Strong analytical, facilitation, and customer management skills.
• 5+ years of experience in heavy-duty truck service and repair (automotive-only backgrounds will not be considered).
• Demonstrated hands-on diagnostic expertise in heavy-duty systems (powertrain, emissions, electrical).
• Strong working knowledge of shop safety practices, OSHA, DOT compliance, and OMS frameworks.
• Strong analytical skills with the ability to translate field issues into structured solutions.
• Ability to manage multiple priorities and work independently with limited oversight.
• Travel requirement approximately 50–60%.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree in engineering, Industrial Engineering, or related field preferred; equivalent experience considered.
• ASE Master Medium/Heavy-Duty Certification or equivalent technical credential is strongly preferred.
• Experience authoring technical documents, repair procedures, or service communications preferred.
• Experience supporting technical help lines, critical issue processes, or centralized support functions preferred.

Responsibilities

• Provide advanced troubleshooting support through the technical help line, assisting field technicians and service leaders with diagnostics and repair direction.
• Support case management processes, ensuring documentation quality and adherence to established SLAs.
• Call out systemic or high-risk issues to the Technical Service Manager with recommended corrective actions.
• Embed OMS principles and TS SOPs into daily support practices, championing safe work methods and risk reduction.
• Support site leadership with technical audits and corrective actions to address quality or safety gaps.
• Draft, revise, and maintain technical bulletins, repair procedures, diagnostic guides, and job aids.
• Contribute to knowledge base development informed by field cases and root cause analyses.
• Ensure documentation aligns with SOPs, OEM standards, compliance requirements, and OMS principles.
• Support evaluation, testing, and field validation of diagnostic software, tooling, and shop equipment.
• Assist in maintaining compliance with licensing, access requirements, and platform updates.
• Provide feedback to leadership regarding tool effectiveness, ROI, usability, and technician adoption.
• Reinforce safe work practices aligned with OMS and Believe in Zero standards.
• Participate in technical audits and assist in identifying quality or safety gaps.
• Support corrective action plans focused on reducing rework, warranty exposure, and compliance risk.
• Partner with Learning & Development to identify recurring technical gaps and support curriculum updates.
• Deliver technical updates, micro-learning sessions, and field communications as assigned.
• Support technician certification pathways and progression initiatives through technical expertise.
• Serve as an emergency back-up instructor as needed.
• Represent Truck Service in industry forums and events, as assigned.
• Work with Operations, Parts, and Warranty teams to resolve recurring technical issues.
• Support fleet critical issues by assisting in root-cause documentation and technical findings.
• Participate in vendor calls or pilot programs as assigned by the Technical Service Manager.
• Support standardized corrective action processes.
• Assist in monitoring trends across emissions systems, ADAS, electrical, and powertrain diagnostics.
• Perform other duties as assigned to support the Truck Service technical support mission.

Benefits

• Discretionary annual bonus program
• Long-term incentive program
• Generous retirement benefits that include a 401k matching program
• Pension for eligible employees
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Short-Term Disability
• Long-Term Disability
• Paid vacation (120 – 240 hours of vacation per year for full time employees)
• 9 paid holidays per year
• 2 personal choice holidays
• Parental leave policy (up to 8 weeks’ paid leave for the birth or adoption of a child)
• Flexible working options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees