Technical Service Specialist

Ecolab

77d • $56,200 - $84,400

About The Position

The Technical Support Specialist is a member of the Equipment & Product Technical Support (EPTS) group located in Eagan, MN. As a member of the EPTS team, you are responsible for provision of technical support with emphasis in one of Ecolab’s core competencies to provide technical support via a variety of means including phone, video, e-mail, and other forms to Ecolab’s sales and service organization. In addition, you are responsible for training customers and EPTS staff; supporting projects for divisional research & development and marketing groups; and completing special projects including editing I&O manuals, writing articles for the Technical Digest, preparing training materials, and developing relationships with outside manufacturers and regulatory authorities. As a member of the EPTS team, you will also serve on system development and quality improvement teams. This position contributes to the effectiveness and productivity of the Ecolab sales and service organization through the accurate and efficient delivery of technical information needed to serve Ecolab’s customers. This position delivers support to cross-divisional corporate sales and service forces across North America, including phone, video, e-mail, on-site, and other consultation with sales and service associates and customers on more complex issues. The position will also actively contribute to new systems development, training materials development, training of EPTS staff, and resolution of product and equipment quality problems. Location: Eagan, MN. Hybrid role. 3 days in office in Eagan, 2 days working from home.

Requirements

• Bachelor's Degree
• Legal authorization to work in the United States

Nice To Haves

• Demonstrated thorough knowledge of electrical wiring and plumbing.
• Demonstrated strong written and oral communication skills.
• Demonstrated attention to detail and problem-solving skills.
• Demonstrated knowledge of Ecolab’s cleaning and sanitation products, and advance knowledge of Ecolab’s equipment design, function, and installation procedures.
• Self-Motivated, able to work proactively and independently in a fast-paced environment.
• Typical candidates would have performed as a sales and service technician for Ecolab or an equipment manufacturer, or as sales representatives for a technically oriented company.

Responsibilities

• Provide telephone, e-mail, video, social media, and other means of technical support to the Ecolab sales and service organization.
• Provide routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for all EPTS staff members for at least one Ecolab core competency.
• Contribute to new systems development, launch, and quality improvement teams.
• Where required, provide on-site technical support and problem solving.
• Provide prompt preparation of special reports, and transfer of follow-up information via fax, e-mail, US mail or phone.
• Utilize the auto call distribution system and call log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.
• Compose technical support literature such as SOP's, Technical Bulletins, and Technical Digest articles.
• Represent Ecolab as a tour host at R&D, and on corporate account informational visits to customer locations, as needed.
• Complete special project assignments.
• Develop training materials, and training of EPTS staff.
• Ability to travel for business up to 10% of work time.

Benefits

• Comprehensive and market-competitive benefits to meet the needs of associates and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees