Technical Service Specialist (Paint Technician, Automotive Paint & Coatings)

Axalta

8d•$70,000 - $75,000

About The Position

Overview: The Technical Service Specialist will provide in-depth technical direction and assistance to customers regarding the use of Axalta coating products in the automotive industry.

Requirements

A High School diploma is required. Additional education/college degree in a related field is highly preferred
The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience.
Additional experience with automotive painting equipment is highly preferred.
The ideal candidate must understand technical (lab, research, etc.) principles and practices.
Excellent verbal and written communication skills is required.
The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
Candidate must be able to pass a Background Check & Drug Test (No Exceptions)
Candidate must be a U.S. Citizen or Green Card Holder (No Exceptions)

Responsibilities

Responding to questions and concerns from the customer regarding product lines and general operations involves complex situations that require basic project management to resolve situations.
Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
Work with the R&D organization to trial and launch new products at facilities
Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process.
Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
Communicate data points on Data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite
Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives directions from other personnel.
Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.
Work with the customers to optimize application characteristics of our products to meet their throughput / appearance targets
Working with the color team ensures smooth transition and workability of new model year colors for the plants.
Assist in color styling activity for new model year colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment.
TSS may cover off-shift hours to support assembly plant production.
Performs other duties as assigned.