Technical Service Specialist - Home Care

BASF SE • OR

91d • $132,800 - $166,000

About The Position

We are looking for a Technical Service Specialist to join our Home Care team in Care Chemicals. BASF’s Care Chemicals division is a globally leading supplier to the cosmetics, detergents and cleaning industries. We also offer solutions for technical applications and crop protection. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and concepts via our global network of production and development site. In this role, you will responsible for applying strong Home Care technical expertise and a customer-focused mindset to generate new business and maintain existing business with key Home Care customers / accounts for the North America EM business. You will identify and drive new business opportunities by understanding customer requests and helping to communicate this information to the laboratory-based application technology team. You will also sustain BASF’s customers / accounts by regularly engaging with key points of contact and demonstrating a high degree of responsiveness to their needs. The information you learn while interfacing with customers will be applied in collaboration with sales and marketing to develop strategies to grow our business. There will be a travel requirement of ~30%, across the NA region. This role reports directly into the Home Care and I&I Head of Technical Service.

Requirements

• Have an advanced degree (master’s or PhD) in chemistry, chemical engineering, biochemistry or a related field, with minimum 2 years of industrial experience, more preferably 5+ years.
• Are experienced in formulation, preferably in detergents and cleaners.
• Demonstrate strong customer focus, including ability to prioritize the needs of multiple customers.
• Can think strategically to develop opportunities and relationships over time.
• Possess effective written and verbal communications skills.
• Are willing and able to travel around the North American region ~30% of the time.

Responsibilities

• Generating new business opportunities via close interaction with customer technical contacts.
• Providing regional technical application expertise to address customer inquiries by leveraging your education and experience in technical service, product development, or other relevant technical field.
• Developing the technical strategy necessary to support strategic business growth and relationship building at key customers in Home Care.
• Multi-tasking with high attention to detail to manage multiple concurrent customer needs involving a significant degree of complexity.
• Communicating in written and verbal form with varying stakeholders (e.g., Technical and Commercial teams, customers, etc.) will be essential as you generate technical progress and project reports.
• Collaborating effectively, as you will be responsible for proposal development and execution of customer projects and will then validate, refine and implement in close collaboration with sales and marketing teams.

Benefits

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees