Technical Service Specialist, Digital

AGCO • Jackson, MN

110d • $54,797 - $110,000

About The Position

The Technical Service Specialist ('Specialist') is responsible for the dissemination of accurate and prompt service direction to first level, dealer, distributor and/or field service inquiries via telephone and the web for assigned AGCO products. Responsibilities include troubleshooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, and dealer training (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). This position will focus on digital on-board products including but not limited to GNSS, Guidance, ISO, Consoles, FMIS, Telemetry and other on-board products.

Requirements

• Candidates should be familiar with computer systems and commonly used software applications.
• Strong organizational and interpersonal skills are essential for success in this role.
• A good understanding of dealership business practices related to product support is preferred.
• Excellent communication skills, both spoken and written, are required.
• Experience in dealership operations (sales, parts, or service) is beneficial but not mandatory.

Responsibilities

• Provide second-level support to AGCO GCE, dealers, and customers via phone and ticketing systems to resolve product-related issues.
• Handle inquiries regarding product features, technical problems, and administrative assistance.
• Collaborate and escalate issues to Product Teams (Level 2 & 3) and IT Team (Level 3) to ensure timely resolution.
• Develop technical expertise on assigned products through inquiry handling, knowledge creation, IT collaboration, and occasional field visits.
• Enhance skills and contribute by participating in training programs and testing new products and features.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

What This Job Offers

• Industry: Machinery Manufacturing