Technical Service Site Manager - Automotive Coatings

PPG•Indianapolis, DC

1d•Onsite

About The Position

As a Technical Service Site Manager , you will represent PPG at customer facilities. You will ensure our Automotive Coatings customer satisfaction by providing outstanding customer service. Your focus will be on Ecoat, color, and appearance control to customer specifications. You will help achieve both customer and PPG goals. You will participate in continuous improvement and problem-resolution activities with Plant Operations and Management! We will provide specialized training. You will report to the Optima Solutions Manager and work at our Subaru Indiana facilities (plant 1 and 2) in Lafayette, Indiana. Key Responsibilities Lead on-site team in areas of customer relationship management, service, and growth and development. Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues. Ensure plant operations are functional and provide the customer with proactive support as needed. Communicate updates to PPG Technical and account management effectively and efficiently. Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed. Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary. Utilize clear communication avenues to explain complex ideas to technical, production, and non-technical personnel to satisfy customer requirements. Participate in weekly meetings with technical experts to review site projects and activity. Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed. Record weekly inventories and communicate status both externally and internally. Use PPG digital tools to capture critical data. Display accountability to meet commitments and take ownership of appointed tasks. Support any special projects, as needed. Provide sales support to maintain/expand business and ensure effective start-up of new products.

Requirements

3+ years of experience in a commercial or technical service role with a record of leadership, sales achievements and people management
Financial management skills
Market, customer awareness and product technical knowledge
Detailed knowledge of all customer coatings/specialty products application equipment and processes

Nice To Haves

Bachelor's degree preferred, not required

Responsibilities

Lead on-site team in areas of customer relationship management, service, and growth and development.
Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates to PPG Technical and account management effectively and efficiently.
Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
Utilize clear communication avenues to explain complex ideas to technical, production, and non-technical personnel to satisfy customer requirements.
Participate in weekly meetings with technical experts to review site projects and activity.
Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
Record weekly inventories and communicate status both externally and internally.
Use PPG digital tools to capture critical data.
Display accountability to meet commitments and take ownership of appointed tasks.
Support any special projects, as needed.
Provide sales support to maintain/expand business and ensure effective start-up of new products.