Full Time Technical Service Representative

Armstrong Group•Butler, PA

About The Position

Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success? If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized. OUR NEXT CLASS ANTICIPATED START DAY IS: Monday, January 12, 2026 To Be Determined; but actively reviewing resumes Apply now to be considered. What’s In It For You: Competitive hourly wage with free/discounted services Medical, Dental and Vision insurance available day Award-winning, positive work environment Opportunity for advancement Employee recognition programs 401(k) plan participation

Requirements

High school diploma or general education degree(GED) is required
Basic computer skills are required; multitasking ability and typing skills are necessary for success
Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Ability to quickly and effectively adapt to changes in the work environment
Coachable person who is eager to learn new skills and take on new responsibilities
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Responsibilities

Resolve routine inbound and limited outbound customer inquiries over the telephone
Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs.
Accurately enter service call information including communication of troubleshooting steps performed.
Responds to customer concerns/requests, explains available options, and meets call quality expectations.
Promote sales by explaining available services.
Use provided training materials and job tools to quickly and accurately resolve customer issues
Other functions that may be assigned