Technical Service Representative- Phoenix, AZ

Pentair•Phoenix, AZ

3d•$23 - $25•Remote

About The Position

Technical Service Representative- Phoenix, AZ At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Technical Service Rep to join our Phoenix, AZ team. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues troubleshooting skills to answer consumer level questions and available resources. The expectation is to empathize and clearly communicate technical solutions to consumers. You will: Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers Demonstrate experience in problem resolution and technical problem identification Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

Requirements

Experience in technical product support (hands on, phone support, or other experience) is desired
Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred
Entry level knowledge of the 5 product groups within Pentair Pool
Understanding the customer support process using patience, compassion, and empathy
High School Diploma required, associate’s degree preferred
Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with pool professionals
Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting

Responsibilities

Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
Demonstrate experience in problem resolution and technical problem identification
Work independently and with team to solve support issues.
Escalate issues to third level support and supervisor when necessary
Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

Benefits

health benefits
a generous 401(k)
employee stock purchase program
disability benefits
life insurance
critical illness insurance
accident insurance
parental leave
caregiver leave
tuition reimbursement
plus paid time off and wellness programs to encourage a healthy work/life balance