Technical Service Representative- Phoenix, AZ
About The Position
Technical Service Representative- Phoenix, AZ At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Technical Service Rep to join our Phoenix, AZ team. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues troubleshooting skills to answer consumer level questions and available resources. The expectation is to empathize and clearly communicate technical solutions to consumers.
Requirements
- Experience in technical product support (hands on, phone support, or other experience) is desired
- Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred
- Entry level knowledge of the 5 product groups within Pentair Pool
- Understanding the customer support process using patience, compassion, and empathy
- High School Diploma required, associate’s degree preferred
- Strong written and verbal skills are necessary for interacting with customers.
- Must be able to speak effectively with pool professionals
- Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting
Responsibilities
- Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
- Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
- Demonstrate experience in problem resolution and technical problem identification
- Work independently and with team to solve support issues.
- Escalate issues to third level support and supervisor when necessary
- Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy
Benefits
- health benefits
- a generous 401(k)
- employee stock purchase program
- disability benefits
- life insurance
- critical illness insurance
- accident insurance
- parental leave
- caregiver leave
- tuition reimbursement
- plus paid time off and wellness programs to encourage a healthy work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
