Technical Service Representative
About The Position
The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
Responsibilities
- Provide product and application support
- Answer customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment
- Converse with customers to obtain information, identify problem, and provides technical assistance and solutions
- Liaise between technical, sales, and operations (plants and facilities)
- Trouble shoot and/or refers complaints of product or service issues to appropriate functions for investigation and resolution
- Coordinate customers' service needs with other departments as required to ensure customer centric focus
- Resolve complaints about product and application, explains how to use product or service correctly
- Familiar with technical processes, business processes and current trends in the industry
Benefits
- rewards
- benefits
- flexibility to enhance your health and well-being
- opportunities to learn
- develop new skills
- grow your contribution
- inclusive team
- commitment to our own and broader communities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
