Technical Service Representative
About The Position
The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager. The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances.
Requirements
- 5 years minimum industry or related experience preferred.
- Excellent press side technical and trouble shooting skills
- Color matching ability
- Inventory control skills
- Detail oriented
- Strong communication skills
- Ability to communicate effectively and in a pleasant manner
- Experience in a printing ink manufacturing or printing environment with press side technical skills required.
Nice To Haves
- Positive attitude
- Willingness to take on special projects
- Initiative
- Excellent computer skills
Responsibilities
- Provide technical service and assistance to customers in the Southwest Region.
- Travel to customer locations for testing of new and existing inks on press.
- Troubleshoot printing problems.
- Assist customers with controlling ink inventory.
- Provide technical feedback to the customer, sales representative, and the lab.
- Color matching and other minor lab work.
- Maintain current customer base.
- Play an integral technical support role in acquiring new customers.
Benefits
- International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
