Technical Service Representative

Sika AG•Washington, DC

21d

About The Position

Sika is looking for an experienced Technical Service Representative (TSR) to join it's growing team in the Washington DC area for our Roofing business. The TSR responsible for monitoring the installation of Sika Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager.

Requirements

High School Diploma, preferably Associate degree
2-5 years of work experience in the roofing industry
Technical knowledge of single-ply roof membrane installation, ideally Sarnafil
Good written and verbal communication skills
Ability to travel extensively within the region, some overnight travel (via car, train and plane)
Computer literacy

Responsibilities

Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
Conducting final inspections for technical acceptance for warranty issuance.
Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process.
Advising Technical Manager concerning progress, issues, problems project needs.
Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.
Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed.
Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections.