Technical Service Representative
About The Position
The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry.
Responsibilities
- Provide product and application support
- Provide product information
- Answer technical or scientific questions regarding product or service and operation or maintenance including application and equipment
- Obtain information from customers
- Identify problems
- Provide technical assistance and solutions
- Liaise between technical, sales, and operations (plants and facilities)
- Troubleshoot and/or refer complaints of product or service issues to appropriate functions for investigation and resolution
- Coordinate customers' service needs with other departments
- Resolve complaints about product and application
- Explain how to use product or service correctly
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What This Job Offers
Industry
Chemical Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
