Join our growing team at TBEI in Lake Crystal, MN! We are currently looking for a Technical Service Representative to better support our customers. Apply today! Job Summary: Responsible for meeting customer needs by: Resolves warranty issues while maintaining a positive and professional relationship with customers Responsible for meeting customer needs by providing technical support and problem solving Works closely with Engineering, and Production to solve customer issues/complaints Supports Warranty Administrator by Processing RMAs, and vendor returns Works with quality department and corrective action process to ensure the company maintains a high level of quality at every level Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims Other duties as assigned Tools Used: Computer, eDrawings, MS Office software, Syteline, etc. Environment: Office area, production floor, and occasionally distributor locations