Vacancies Technical Service Representative- Aerospace

AkzoNobel Corporate•Waukegan, IL

40d•$84,000 - $96,000

About The Position

The Technical Service Representative North America – Aerospace is responsible for leading the delivery of technical support and service solutions for aerospace coatings across all segments (General Aviation, Cabin, Structure, Air Defense, OEM Airlines MRO) within a region, reporting to the Regional Technical Service Manager – Aerospace. This role ensures the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance, enhancing customer satisfaction and operational efficiency. The representative collaborates with sales, R&D, and supply chain teams to deliver tailored technical solutions, aligning with the Aerospace business strategy and supporting regional sales goals.

Requirements

10+ years of experience in technical service, engineering, or related roles, with at least 5 years in aerospace, paints and coatings, or high-tech industries, ideally supporting coating applications.
Deep expertise in aerospace coating technologies, including lightweight, fire-retardant, anti-corrosion, and high-durability solutions, with knowledge of application processes (e.g., spray, curing) and testing protocols.
Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery.
Proven experience in managing technical service teams and collaborating with sales and R&D to support customer needs, with familiarity with CRM and IBP processes.
Bachelor’s degree in chemical engineering, materials science, aerospace engineering, or a related field.
Stakeholder Management: Advanced expertise in engaging sales teams, customers (OEMs, MROs, defense), and R&D to deliver technical solutions.
Project Management: Advanced skills in managing technical service projects, compliance audits, and customer support initiatives under tight timelines.
Decision Making: Confidence in making technical decisions on coating solutions and resource allocation to support sales and client needs.
Value Proposition Creation: Proficiency in developing technical solutions that enhance coating performance and compliance, addressing diverse segment needs.
Communication & Presentation: Good ability to deliver technical presentations to clients and sales teams, explaining complex coating solutions.
Results Orientation: Drive to achieve high service levels and customer satisfaction across segments.
Cross-Functional Knowledge: Good familiarity with R&D, supply chain, and sales processes, enabling seamless technical support.

Nice To Haves

Background in supporting technical solutions for OEMs, MROs, or defense contractors, with a track record of resolving complex coating performance issues.

Responsibilities

Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction.
Collaborate with sales teams to address client technical needs, supporting key account managers in securing and retaining contracts.
Ensure coating solutions comply with industry standards across the mentioned segments, coordinating with compliance teams for audits and certifications.
Leverage CRM systems to track technical service requests and performance, enhancing service delivery and client interaction data.
Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Technical Service Manager.
Partner with R&D to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure).
Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value.
Conduct technical market analysis to identify emerging coating needs, such as eco-friendly or high-performance solutions, supporting sales growth.
Ensure adherence to corporate policies, HSE standards, and aerospace regulations in all technical service activities.
Support sales teams in client presentations, providing technical expertise to strengthen value propositions and contract negotiations.
Proactively resolve complex coating performance issues, coordinating with supply chain and R&D to maintain client trust and operational efficiency.
Support during customer complaint process by supporting Root Cause Analysis (RCA) process and collaborate with functions to ensure appropriate corrective actions are in place.