Call Center- Technical Service Rep

CSAT Solutions LP•Houston, TX

22h•Onsite

About The Position

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions. We are currently seeking qualified candidates to fill the role of a Technical Service Representative . This is a call center-type position and will work out of a cubicle.

Requirements

High school diploma or equivalent required
Proficient English abilities required
Must be able to perform multiple duties and complete assigned duties with deadlines
Email and written messaging with basic Excel knowledge
Ability to follow documented procedures, standards and policies
Excellent time-management skills
Must be able to work in a fast-paced team environment with close supervision

Nice To Haves

Associates degree in a related field, preferred
1 year or more customer service skills in a related field, preferred
Experience in electronics repair or manufacturing environment, preferred
Familiarity with continuous improvement methods, preferred

Responsibilities

Works with customers and internal management team to resolve daily technical issues
Verifies accuracy of information in shop floor system, indicating issue(s) with unit
Receives and stores units which have been put on hold
Takes pictures of units and uploads through customer website
Reads and responds to emails from customer, client and internal personnel
Communicates by phone and email to customer for resolution of holds
Obtains customers resolution and communicates desired actions with repair line
Interacts daily with operations and materials groups
Communicates with company management and customer contacts through written communication (email and messaging)
Responsible for meeting ISO 9001 and/or other quality system requirements in their department
May assist in verifying and receiving approval for charges to customers
May work with customer/business partner to locate units and inform them of repair status
May assist with customer escalations and works to resolve issues to complete repair process
May perform other duties as assigned