Technical Service Representative

Kaeser Compressor, Inc. • Fredericksburg, VA

66d

About The Position

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer’s application and providing the most energy efficient and effective air system solution. We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Technical Service Representative for our Fredericksburg location.

Requirements

• High School Diploma required; college degree preferred.
• Good communication skills/phone skills required.
• Computer skills, including proficiency in Google Suites.
• SAP experience preferred.
• Regular physical attendance at the worksite.
• Minimum 1 year of customer service experience.
• Minimum 1 year of experience in the electrical or mechanical industry.

Responsibilities

• Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays.
• Respond to inquiries from branches and distributors regarding part numbers and product manuals.
• Document component failures and troubleshooting methods.
• Analyze data to diagnose compressor problems.
• Perform inspection and failure analysis of returned components as required.

Benefits

• Competitive salary
• Excellent benefit package including Profit Sharing and 401(k) Plan
• On-site exercise facility
• Free exercise classes
• Health and wellness program

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees