Technical Service Representative - Remote

Harley-Davidson-posted about 1 year ago
$58,700 - $88,000/Yr
Part-time
Onsite • Valley View, OH
1,001-5,000 employees
Transportation Equipment Manufacturing
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The Technical Service Representative is responsible for providing telephone support services to Harley-Davidson dealers, assisting with troubleshooting, diagnostics, and problem resolution while ensuring quality customer service. This remote role emphasizes flexibility and requires a dedicated workspace to effectively support dealers and customers.

  • Provide clear and complete documentation of processes used in problem resolution.
  • Independently identify symptoms and root causes of issues.
  • Identify opportunities for improving the quality of support to dealers and customers.
  • Properly transfer and escalate dealer and customer issues when necessary.
  • Meet pre-established metrics for performance.
  • Provide prompt, accurate information to stakeholders.
  • Update the call management system by recording all case activities and detailed resolution steps.
  • High School Diploma or Equivalent required.
  • Typically requires a minimum of 2 years of related experience.
  • Ability to analyze processes and procedures to identify opportunities for increased efficiency, accuracy, and productivity.
  • Excellent interpersonal and phone skills to interact with dealers, customers, and all departments of Harley-Davidson.
  • Proven communication skills, both written and verbal.
  • Strong customer support orientation.
  • Demonstrated ability to work with minimal supervision.
  • 401(k)
  • Employee discount
  • Health insurance
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