Technical Service Representative II

Generac • Waukesha, WI

1d

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Requirements

• Associate degree in a relevant technical field or equivalent hands-on experience
• Minimum of 1 year related technical experience
• Solid understanding of fundamental mechanical and electrical (AC/DC) theory
• Strong customer service and communication skills, both verbal and written
• Ability to clearly communicate technical concepts to individuals with varying technical backgrounds
• Knowledge of engine maintenance and troubleshooting of generator sets
• Ability to remain calm and effective in high‑stress situations
• Proficiency in Microsoft Office Suite
• Developing leadership competencies and willingness to mentor others
• Strong problem‑solving skills and attention to detail
• Basic knowledge of control system programming

Responsibilities

• Answer inbound calls and respond to emails from dealer technicians, addressing standard to moderately complex questions
• Provide accurate, timely, and detailed documentation of all customer interactions
• Troubleshoot and resolve routine to moderately complex technical issues in the field
• Instruct new dealer technicians on navigating Generac’s warranty systems and submitting electronic claims
• Assist with on‑site troubleshooting, diagnosis, and repair activities as required
• Gather and prepare documentation related to product failures for further review
• Mentor and support less experienced Technical Service Representatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees