Technical Service Rep
About The Position
Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people? Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction? As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied® Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!
Requirements
- 2+ years proven customer service or sales experience
- Use of proper English grammar, written and verbal
- Ability to read / understand technical drawings
- Work independently and as part of a team
- Listening, negotiating, and effective questioning skills
- Ability & desire to quickly learn new processes and systems
- HS Diploma or Equivalent
- Ability to pass a DOT medical and drug screen
- Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred
Responsibilities
- Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
- Professional point of contact for customer quotes and product sourcing
- Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
- Timely and accurate reporting
Benefits
- Base salary and bonus opportunities
- Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
- Personalized training & development program
- Career development opportunities
- Work for a corporation that believes in developing its people
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
