Technical Service Rep Outpatient Lab - Full time, Days

Trinity Health Corporation•Boise, ID

60d

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. Position Summary & Highlights: We are seeking a Client Technical Service Rep to support our Treasure Valley Lab Centers. This is a full-time day shift Mon-Friday schedule. In this role you can make a difference by applying your current phlebotomy/Lab Tech experience and skills. What you will do: Our ideal candidate will provide detailed technical support for hospital outreach-based clients and also act as a resource to other laboratory support staff. Services include assisting with highly technical questions, providing support material for esoteric testing, and conferring with the laboratory staff to find specific answers to questions. They function to find solutions for all issues requiring research and follow-up. Provides new and existing outpatient laboratory services clients with assistance in staff training, questions/concerns of SJHMS operational standards, and follows up with management on recommendations for improvements. Responsible for maintaining service excellence by acting as a liaison between the Laboratory and all existing outreach customers. Helps to maintains current accounts by problem solving and maintaining positive customer relationships. Depending on the site may be responsible for ensuring area personnel are properly trained, to include assessing competency levels. Highlights and Benefits: When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon. We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one. Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop. We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow. Visit www.saintalphonsus.org/careers to learn more! Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. Top 15 Health Systems in the country by IBM Watson Health; The region's most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

High School Diploma is required.
At least three years of related experience

Nice To Haves

Associate degree in medical technology preferred.
Understanding of laboratory operations, terminology, methodology and logistics in both anatomic and the clinical laboratories preferred.
Knowledge of medical insurance billing procedures and requirements is a plus.

Responsibilities

Provide detailed technical support for hospital outreach-based clients
Act as a resource to other laboratory support staff
Assist with highly technical questions
Provide support material for esoteric testing
Confer with the laboratory staff to find specific answers to questions
Function to find solutions for all issues requiring research and follow-up
Provide new and existing outpatient laboratory services clients with assistance in staff training
Answer questions/concerns of SJHMS operational standards
Follow up with management on recommendations for improvements
Maintain service excellence by acting as a liaison between the Laboratory and all existing outreach customers
Maintain current accounts by problem solving and maintaining positive customer relationships
Ensure area personnel are properly trained, to include assessing competency levels (depending on the site)