Technical Service Manager (Evening Shift) -Milwaukee, WI

Textron • Milwaukee, WI

2d

About The Position

What you will be doing as a Technical Service Manager: In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center. Your responsibilities may include (but are not limited to): Lean Manufacturing \: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events Quality Assurance \: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction Safety & Efficiency \: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment Performance Monitoring \: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions Team Supervision \: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities Customer Follow-Up \: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly What you need to be successful: A&P License is required Experience required: Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field A Repairman Certificate/EASA License is preferred Experience in aircraft maintenance, service center or customer service is helpful The ability to obtain and maintain an airport security badge through the local airport if applicable is required Why join us? Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one. 401K company match + additional annual contribution equal to 4% of eligible compensation Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester Flight training bonus program for earning pilot certifications Fertility and adoption assistance, along with discounted childcare and planning Free financial consultations and guidance Explore more benefits here At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location. Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our diverse perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

Requirements

• A&P License is required
• Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field
• The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Nice To Haves

• A Repairman Certificate/EASA License is preferred
• Experience in aircraft maintenance, service center or customer service is helpful

Responsibilities

• Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events
• Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

Benefits

• 401K company match + additional annual contribution equal to 4% of eligible compensation
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flight training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager