Technical Service Manager

Johnstone Supply•Albuquerque, NM

1d•Hybrid

About The Position

We're looking for a Technical Service Manager to support our growing HVAC network across New Mexico. In this role, you'll be the go-to expert for technical support, training, and improving installation quality while working closely with contractors, and internal teams. If you enjoy solving complex technical problems, working directly with customers, and leading hands-on training, this is a great opportunity to make a direct impact in the field.

Requirements

5+ years of HVAC or related technical experience
Strong knowledge of HVAC systems (mechanical & electrical)
Experience delivering training or presentations to groups
Excellent communication and customer relationship skills
Strong problem-solving mindset with attention to detail
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word)
Self-starter who thrives in a fast-paced, field-based environment
HVAC certification or formal technical training
High School Diploma or GED
Must be authorized to work in the U.S. without sponsorship

Responsibilities

Provide expert technical support to dealers and contractors to resolve HVACR system issues
Identify and address product or performance concerns through proactive field insights
Visit job sites to troubleshoot issues and gather customer feedback
Lead technical training sessions and installation workshops (including large groups)
Develop training materials and improve service knowledge across the network
Support RMA processes, service bulletins, and corrective actions
Collaborate with cross-functional teams to improve product quality and service delivery
Drive high-quality, efficient service operations across your region